TISA (referred to herein as “TISA Bank Limited”) operates Mobile Banking Application https://netbanking.tisabank.com.pg (the “Site”) hosted by Google Play Store. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

TISA is committed to protecting the privacy and accuracy of confidential Personal Information received and stored. We use your Personal Information only for improving the Site, products and services for our members. By using the Site, you agree to the collection and use of information in accordance with this policy

Information Collection, Use and Protection

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name and date of birth (“Personal Information”).

Your information is kept strictly confidential and fully secure. We use encryption via “Secure Socket Layers (SSL)” to protect your information as it passes between your browser and this website. We follow accepted standards to protect the Personal Information submitted to us both during transmission and once we receive it.

Security

The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect it, TISA cannot guarantee absolute security. By using the Site, you understand and accept this risk.

Third-Party Disclosure

Your personal information may be shared as follows:

• TISA shares customers' information with its subsidiaries.
• TISA may share your personal information with third parties to enable communication (e.g., sharing mobile numbers with operators like Digicel for SMS services).
• For research and development purposes, data may be shared with consultants.
• Personal information may be disclosed to third parties if required by legal instruments.

Log Data

Like many site operators, we collect Log Data, including information like your device’s IP address, browser type, pages visited, and visit duration. Third-party services like Google Analytics may also collect and analyze this data.

Communications

We may use your Personal Information to send newsletters, marketing, or promotional materials to keep you informed about TISA.

Cookies

Cookies are files with a small amount of data used to collect information. You can instruct your browser to refuse cookies, though some site features may be unavailable if cookies are declined.

Web Forms

TISA uses web forms to collect contact information (e.g., name, email). This information is used solely for the purpose collected.

External Sites

This Site may contain links to other websites not operated by TISA. We are not responsible for the privacy practices of these external sites.

Changes to This Privacy Policy

This policy is effective as of September 1, 2024. TISA may update this policy periodically, and your continued use of the Site constitutes acknowledgment and acceptance of these changes.

Data Retention

Your Personal Information will be held for a maximum of 7 years. Upon reaching 7 years, or upon your request, data will be deleted.

Your Rights

You may request a copy or deletion of your Personal Information, except for data required for managing your membership.

Contact Us

If you have questions about this Privacy Policy, please contact our Digital Channels team at 300 2200 or email Contact.Center@tisa.com.pg.